FAQ


 

Tickets

What does my ticket get me?

Purchasing a ticket to CoxCon 2017 grants you complete access to the entire event within the times shown on your ticket. Your ticket includes:

  • Admission to the theatres and panel sessions (subject to age restrictions and seat availability)
  • Admittance to the full show floor and all planned stage and exhibitor activities.
  • Access to opportunities to meet your favourite guests (signing and photographs are NOT charged)
  • A printed show guide containing schedules, maps and tips on the must see during the event.

Where can I buy tickets?

Tickets are available to purchase online only here.

When can I buy tickets?

Tickets become available well in advance of the show. Announcements of upcoming ticket sales will be made via Twitter as well as our YouTube.

Can I buy tickets at the door?

No tickets will be available on the door. This is to make sure we do not go over capacity and to keep you all safe.

How are my tickets delivered?

All of our tickets are e-tickets and will be sent to you via your chosen email address as a PDF attachment.

Do I need to print my tickets?

Our entry system for the shows all operate on barcoded tickets. You will need to be able to print your ticket to bring to the show or display it on a compatible phone or tablet display.

I haven't recieved my tickets, what do I do?

Please check the junk mail of your email provider first. If you still cannot find your tickets send your booking reference number and the name and email address the tickets were booked under to tickets@coxcon.co.uk

I have lost my email confirmation, what do I do?

You can have your tickets resent via our ThunderTix page

Can I sell my tickets?

Tickets cannot be resold as is stated in the terms and conditions.

I am no longer able to attend, can I get a refund?

All tickets are non-refundable as is stated on the terms and conditions of your ticket.

The guest I wanted to see is no longer attending, can I get a refund?

Show tickets are non-refundable and, although we apologize for the inconvienience you cannot see your favourite star, there is still a lot to enjoy around the show floor.

Volunteering

Can I become a volunteer at CoxCon?

Applications for volunteering has now closed. Please keep in mind we have overwhelming interest in volunteering and limited spots.

Children

Is the event suitable for children?

Yes! Please do be aware that certain stage events may contain strong language. We require any children under the age of 16 to be accompanied by a ticketed adult.

Can my child attend without an adult?

Any child under the age of 16 must be accompanied by an adult (18+). Children 16+ do not require to be accompanied but are required to have a completed parental consent form which is linked to on the ticket confirmation or here.

Guests

How do I find who is attending?

Keep an eye on our website, Twitter and Facebook for announcements. Or look at our Guests page.

When can I meet the guests?

Guests participate in panel, autograph and photograph sessions. Check in the show guide when it gets published online to find out the places and times of where your favourite guest will be.

Why don't you invite [INSERT NAME HERE]?

We do try to keep in mind all requests for special guests. Please keep in mind that many guests have busy schedules and may not be able to attend.

On the day

What are the opening hours?

Event opening times will be announced along with the panel schedule nearer to the event.

Can I bring my own food and drink?

Yes. We recommend you bring lots of water and you are allowed to bring in your own snacks and sandwiches.

What catering is available?

There are lots of options available both inside and outside of the venue. Check on the venue website here.

Is there a cloakroom?

No. We are unable to offer cloakroom facilities during the event.

Are there cash point facilities?

Yes, there will be cash points available in the venue and some may incur a small charge. We do recommend you bring cash with you to avoid queues.

Will there be alcohol?

TIC catering may provide alcohol. If you choose to drink please do so responsibly. Any inappropriate behaviour will result in you being asked to leave the event.

Accessibility

Is the event suitable for disabled visitors?

Yes. Please do bear in mind that our events do get very, very busy and the show floor can be difficult to manoeuvre. You can check with the venue for access.

Are carers required to have a ticket?

If you require your carer to attend with you, then they will not be required to have a ticket.

Filming & Photography

Will I be filmed or photographed?

Yes. Several CoxCon staff will be filming and taking photographs throughout the event. It is within the terms and conditions of your attendance that you may be filmed.

Can I take my own video and photography?

Yes. Please do ask permission first from anyone you would like to video or photograph and respect their wishes if they decline.

Can I take videos and photographs at stage events?

No video recording is permitted inside the stage area. If you are seen to be recording the stage, you will be asked to leave the event. Photography is permitted.